Refund policy
Last updated: April 28, 2026
At Revieva, we stand behind our products and want every customer to experience real relief. We've built this policy to be fair to you and sustainable for us. Please read it carefully so you know what to expect.
By placing an order with Revieva, you acknowledge and agree to the terms of this Refund Policy.
1. 90-Day Satisfaction Guarantee
We offer a 90-Day Satisfaction Guarantee on eligible products. We believe in our product, and we want you to have enough time to truly experience it.
To qualify for the 90-Day Satisfaction Guarantee, the following conditions must be met:
a. You have used the product consistently for a minimum of 14 days, following the included user manual and recommended usage instructions. We ask for this because results from a wellness device build over time — a single session is not enough to judge whether the product works for you.
b. You contact our support team at support@revieva.com within 90 days of your delivery date, before returning anything. Requests made after the 90-day window are not eligible.
c. You provide your order number, a brief description of why the product didn't work for you, and (if requested) a photo of the product's current condition.
d. The product is returned in reasonably clean and complete condition: device, charger, all accessories, and the user manual. Minor signs of normal use are expected and accepted — that's the whole point of a satisfaction guarantee. We just ask that the product is not damaged, broken, or returned in unsanitary condition.
Approved Satisfaction Guarantee refunds are subject to a 15% restocking fee, which covers inspection, sanitization, and processing. Original shipping costs are non-refundable, and return shipping is the responsibility of the customer.
The 90-Day Satisfaction Guarantee covers one (1) unit per household and does not apply to bulk orders, wholesale orders, or orders flagged for resale or commercial use.
2. Standard Return Window (Unused Items)
If you change your mind and the product is unused and in its original packaging, you may return it within 30 days of the delivery date for a refund.
To qualify for a standard return:
a. The product must be unused and in resaleable condition.
b. The product must include all original components: device, charger, accessories, user manual, and the original retail box.
c. You must request a Return Authorization (RA) by emailing support@revieva.com before shipping anything back.
Standard returns are subject to a 15% restocking fee. Original shipping costs are non-refundable, and the customer is responsible for return shipping.
3. Damages, Defects, and Wrong Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or you received the wrong item, contact us at support@revieva.com within 72 hours of delivery with:
a. Your order number b. Clear photos of the product, the damage or defect, and the original packaging (including the shipping box) c. A short description of the issue
If we confirm the issue, we will, at our discretion: (i) replace the defective product at no cost, (ii) send the missing or correct item, or (iii) issue a full refund including shipping. In these cases, we cover return shipping.
This does not cover damage caused by misuse, accidents, drops, water damage, improper charging, unauthorized repair attempts, or normal wear and tear.
4. Non-Returnable Items
The following are final sale and not eligible for return or refund:
a. Products purchased with a promotional discount of 30% or more, flash sales, bundles marked as final sale, and major holiday promotions (Black Friday, Cyber Monday, etc.) when clearly marked as final sale at checkout.
b. Gift cards.
c. Replacement parts and accessories purchased separately.
d. Items returned without a prior Return Authorization (RA) number.
e. Items returned without their original accessories, charger, or significantly damaged due to misuse.
f. Orders older than 90 days from the delivery date.
5. Exchanges
We do not offer direct product-for-product exchanges at this time. The fastest way to get a different product is to return your original item (if eligible) and place a new order separately.
6. Return Process
To start a return, please follow these steps:
Step 1. Email support@revieva.com with the subject line "Return Request – [Your Order Number]" and include:
- Your full name and order number
- The reason for the return
- (For Satisfaction Guarantee claims) Confirmation that you used the product for at least 14 days
Step 2. Wait for our team to review your request and issue a Return Authorization (RA) number and return instructions. This typically takes 2–5 business days.
Step 3. Pack the product securely with all components and write the RA number clearly on the outside of the shipping box.
Step 4. Ship the item to the return address provided in your RA email. We strongly recommend using a tracked shipping service — Revieva is not responsible for lost or damaged return shipments.
Important: Packages sent without a Return Authorization number will be refused. Return shipping costs are the customer's responsibility, except in confirmed defect, damage, or wrong-item cases (Section 3).
7. Refunds
Once we receive your return, our team will inspect it within 7–10 business days.
a. If approved: Your refund (less applicable restocking fees and original shipping costs) will be processed to your original payment method within 10 business days of approval. Your bank or credit card provider may take an additional 5–10 business days to post the refund.
b. If denied: We will explain the reason and offer you the option to (i) have the product shipped back to you at your expense, or (ii) have it disposed of. If we do not receive a response within 14 days, the product will be disposed of and no refund will be issued.
If more than 15 business days have passed since we approved your refund and you haven't received it, please contact us at support@revieva.com.
8. Order Cancellations
Because we ship orders quickly, we are typically unable to cancel or modify orders once they have been placed. If you need to cancel, contact support@revieva.com immediately — if your order hasn't shipped yet, we will do our best to accommodate. Once shipped, it falls under the return policy above.
9. Chargebacks
If you have any issue with your order, please contact us before filing a chargeback with your bank. Most issues can be resolved quickly through our support team, and filing a chargeback without first contacting us delays resolution for everyone. We reserve the right to dispute fraudulent chargebacks and to refuse future orders from customers who file chargebacks without engaging our support team first.
10. Contact Us
For any questions about returns, refunds, or this policy:
Email: support@revieva.com Response time: Monday–Friday, within 24–48 business hours